• Linkedin
  • Twitter
  • Facebook
  • Technical Support
  • Careers
  • Employees
Systems Integration, Inc.
  • Solutions
    • All-in-One Contact Center
      • Workforce Optimization
      • Real-time Speech Analytics
      • Omni-channel Interaction
      • Predictive Dialer
      • Automated Surveys/Feedback
      • Mobile Customer Service
      • Quality Management
      • Web Portal
    • Contact Center Models
      • Premise
      • Hosted
      • Cloud
  • Services
    • Contact Center
      • Consolidation
      • Consulting
      • Solution Design
      • Solution Implementation
      • Integration
      • Customization
      • Modernization
      • Maintenance
      • Operations & Management
    • Systems Integration
      • Service Desk
      • 24×7 Help Desk
      • Systems Support
      • Product/System Maintenance
      • Network Support Services
  • About Us
    • Company Overview
    • Mission
    • Leadership
    • Partners
    • Contract Vehicles
    • Certifications
  • Our Customers
    • Who We Serve
    • Customer Speak
  • Contact
  • Resources
    • Case Studies
    • Data Sheets
    • Whitepapers
    • Research Papers
    • Videos
    • Genesys News & Updates
  • Search
mission

Contact Center Models

Contact Center Models

Premise, hosted, or cloud contact center? There is really no right or wrong answer and organizations can choose based on their business needs and infrastructure.SII is readily available to offer assistance and provide recommendations. Whether premise, hosted, or cloud, our experts can easily deploy whichever type of infrastructure the organization chooses.

Premise

The premise-based model is best suited for organizations who wish to get the most out of their existing infrastructure investments or havedata security concerns. Our seasoned experts will work closely with customers to design and implement an optimal solution that addresses security concerns and leverages their in-house infrastructure and systems. SII’spremise-based solution offers all of the benefits of an all-in-one contact center platform all the while giving customers a peace of mind.

Hosted

Organizations can solve customer management challenges while positioning for rapid growth – all, while substantially reducing costs with SII’s hosted model. Our hosted solutionis easy to implement and delivers flexibility while eliminating the time and expense of traditional solutions. There is no need to license software, purchase on-premise hardware, provide a computer room, or provide ongoing technical and maintenance support.

Cloud

The cloud-based model provides organizations with the most cost-effective alternativefor contact center solutions; i.e. no CAPEX, software licensing costs, etc. The cloud solution offers features that are just as rich as those of premise and hosted solutions. Additionally, it provides optimized security, maximum reliability, and unlimited scalability, and rapid deployment.

Cloud solutions choices for small and large businesses:

  • CaaS Small Center
  • Communications as a Service (CaaS)
  • PureCloud
  • PureCloud Contact Center
  • PureCloud Social Customer Service

Contact Us

866-414-9810

Request Information
  • All-IN-ONE CONTACT CENTER SOLUTION
  • Workforce Optimization
  • Real-time Speech Analytics
  • Omni-channel Interaction
  • Predictive Dialer
  • Automated Surveys/Feedback
  • Mobile Customer Service
  • Quality Management
  • Web Portal
  • CONTACT CENTER MODELS
  • Premise
  • Hosted
  • Cloud

Solutions

  • Contact Center
  • Contact Center Models

Services

  • Contact Center
  • Systems Integration
  • Service Desk

Solutions

  • Contact Center
  • Contact Center Models

Services

  • Contact Center
  • Systems Integration
  • Service Desk

About us

  • Company Overview
  • Mission
  • Leadership
  • Partners
  • Contract Vehicles
  • Certifications
  • Careers

Our Customers

  • Who We Serve
  • Customer Speak

Resources

  • Case Studies
  • Data Sheets
  • Whitepapers
  • Research Papers
  • Videos
  • Genesys News & Updates

Get In Touch

Systems Integration, Inc.
8201 Corporate Drive
Suite 300
Landover, MD 20785
1.866.414.9810
info@sysintegration.com

Connect With Us

© 2016 Systems Integration, Inc. All rights reserved.
  • Terms of Use
  • Privacy Statement
  • Site Map
Scroll to top