Premise

The premise-based model is best suited for organizations who wish to get the most out of their existing infrastructure investments or havedata security concerns. Our seasoned experts will work closely with customers to design and implement an optimal solution that addresses security concerns and leverages their in-house infrastructure and systems. SII’spremise-based solution offers all of the benefits of an all-in-one contact center platform all the while giving customers a peace of mind.

Hosted

Organizations can solve customer management challenges while positioning for rapid growth – all, while substantially reducing costs with SII’s hosted model. Our hosted solutionis easy to implement and delivers flexibility while eliminating the time and expense of traditional solutions. There is no need to license software, purchase on-premise hardware, provide a computer room, or provide ongoing technical and maintenance support.

Cloud

The cloud-based model provides organizations with the most cost-effective alternativefor contact center solutions; i.e. no CAPEX, software licensing costs, etc. The cloud solution offers features that are just as rich as those of premise and hosted solutions. Additionally, it provides optimized security, maximum reliability, and unlimited scalability, and rapid deployment.

Cloud solutions choices for small and large businesses:

• CaaS Small Center
• Communications as a Service (CaaS)
• PureCloud
• PureCloud Contact Center
• PureCloud Social Customer Service