Data Sheets
Customer Interaction Center® (CIC)
- CIC Overview
- Workforce Optimization
- Real-time Speech Analytics
- Omni-Channel Customer Interaction
- Interactive Voice Reponse (IVR)
- Speech Recognition
- Predictive Dialer
- Multichannel Recorder
- Text Messaging Interaction
- Automated Surveys/Feedback
- Mobile Customer Service
- Web Portal
Cloud Contact Center Solutions
- Communications as a Service (CaaS)
- CaaS Small Center
- Interaction Decisions Strategic Planning Cloud
- PureCloud
- PureCloud Contact Center
- PureCloud Social Customer Service
CIC Integrations
- Accounts Receivable Management
- IBM (Solution Brief)
- IBM Sametime
- LiveLOOK
- Microsoft Lync (Solution Brief)
- Microsoft Lync
- Oracle RightNow CX Cloud
- Oracle Siebel CRM
- Salesforce Desktop
- SAP CRM
- Zendesk
- Social Media
- Workforce Management