Many of the top US government agencies and companies trust SII with their mission critical operations. But what is most important is not what we say about ourselves, but what our customers say about us.
The new CIC IVR system has resulted in a 30% increase in productivity for City workers and most importantly improved our customer service levels.
Now our employees can simply use CIC’s client interface to drag and drop a call into the correct queue where it’s automatically distributed. Combined with CIC’s presence management, this has enabled customers to typically reach the correct employee in less than a minute. Thank you SII!
I would like to give kudos to your staff. They immediately went to work on resolving this issue of emails that were wiped from my in-box and delete-box. They were courteous and professional and made sure that all was in working order before dismissing themselves from this assignment. Your employees are a vital asset to the OIT Division and I thank them both for restoring what was lost, and now found emails.
SII has exceeded our expectations as we worked on our IVR solution.We have had to make changes to the process on the fly in order to meet our client’s needs and SII has been very responsive and flexible. We have been able to rely on your consistent high quality work to help make our job easier. You’ve taken a genuine interest in helping to make our partnership successful.