Who We Serve
US Government Agencies
Air Force Headquarters Choose SII for IT Help Desk Support
Provides desktop support to approxmately 23K users (including VIPs) for the Air Force National Region (AFNCR) and several other Dept. of Defense agencies.
SII Modernizes Army ITA Contact Center To Support Around The Clock Telchnical Help Desk Operations
Delivered a state-of-the-art contact center system with additional new channels for accessing the help desk for Army ITA and provides onsite technical support services at the Pentagon.
The U.S. Dept of Homeland Agency entrusts SII with Deployment & Full Cycle Management of New Contact Center Solution and Service Desk.
Deployed a premise-based VoIP contact center solution at CBP and has been providing maintenance support since 2008. Additionally, SII provides help desk support for CBP’s Technology Service Desk (TSD).
SII Helps USPTO’s Service Levels Improve by 300%
Provides end-to-end contact center solutions including & services including infrastructure support and management of several of its service centers (Public Search Rooms, Inventors Assistance Center, Electronic Business Center Services, etc.)
DoE Deploys SII’s Turnkey Contact Center Solution
Provided a turnkey unified contact center application – Call Processing and Management System (CPMS) and underpinning technologies to facilitate the National Energy Information Center (NEIC)’s contact center operations.
DoL’s Multi-location Help Desk Support Gains Efficiency with SII Service Desk Solution
Provided full range of service desk support to the DOL’s Employment Standards Agency (ESA). Services include Tiers 1 & 2 dektop, hardware, and software support.
EEOC Turns to SII for Building An In-House Contact Center
Read this case study to discover SII’s unique expertise to customize a hosted contact center solution to be fully compliant with EEOC’s strategic objectives.
City of Baltimore Puts Citizens First with SII’s PureConnect IVR Solution
Read this case study to discover how SII’s PureConnect IVR solution offered all the features and benefits to meet the needs of City of Baltimore and its citizens.
Maryland Prince George’s County Relies on SII IT Support Services To Keep Operations Humming
Provide single point of contact service desk and technical support for approximately 6,000 employees and contractors.
SII Assists Maryland Citizens Applying For Social Services Benefits
Provides case management support to citizens applying for benefits at the Maryland Department of Human Resources Customer Service Center.
American Red Cross’ (ARC) Blood Donor Program Deploys World’s Largest Dialer from SII
Learn how ARC utilizes SII’s fully hosted and supported contact center solution to get a boost in blood donations by 40%.
Booz Allen Hamilton Taps SII For Contact Center Consulting
Provided product and solution recommendations to modernize client contact center.
Industry-leading Healthcare Technologies Company Turns to SII to Implement Leading Edge Telecom Solution.
Implemented a VoIP telecommunications solution that met both enterprise and call center telephony requirements to deliver world-class service to their customers.
Premier Medical Accreditation Firm Improves Customer Service with Unified IP Communications Solution from SII
COLA was able to improve customer service levels by reducing hold times and help callers reach the right staffers in less than a minute.
Global Law Firm Counts On SII for Support of its Contact Center
Provides maintenance and support for DLA Piper’s contact center platform
Goodwill Utilizes SII’s Outbound Notification System (ONS) Solution to Validate 3 Million Pieces of Media Delivery
Find out how SII gave Goodwill the ability to expand on their outbound call handling on a grand scale.
International Union of Operating Engineers (IUOE) Relies on SII’s Expertise for Contact Center Support
Provides maintenance and support for IUOE’s PureConnect contact center platform
A Health Care Company Designs for Growth
SII designed and implemented a scalable VoIP telecommunications solution which allows keeping up with the company’s growing pace and meeting a 99.999% uptime requirement.
Virginia Railway Express (VRE) Replaces Incumbent Support with SII Contact Center Services
Provide contact center consultation and maintenance support for the PureConnect contact center platform.
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Landover, MD 20785