Systems Integration, Inc. (SII) provides contact center and help desk infrastructure solutions and contact center, help desk, IT and network support services to government agencies, and commercial organizations, and has done so with great results since 1990. From telephony based consulting to IT system design and integration, SII implements contact center and help desk systems that provide state-of-the art telecommunications technologies to significantly improve the performance and responsiveness of organizations to their customers. We can provide the contact center or help desk infrastructure as a premise based system, hosted cloud-based system, or in a blended configuration depending upon the customer's requirements. We can interface the premise based or hosted telephony infrastructure to the customer's customer relationship management (CRM) application(s), database(s), website(s), and telephone system(s). Federal Government customers can purchase SII's contact center infrastructure solutions using SII's GSA Schedule 70 contract.
Our professional staff are experienced in the specification, design, build, installation, operation, management, and maintenance of contact centers and help desks. We can provide contact center, help desk, and/or IT services on-site at customer facilities using customer provided/owned equipment or using the equipment provided by SII. Or, we can provide contract center, help desk, and/or IT services and the IT and telephony infrastructure off-site at the SII's facilities using the SII's equipment in a total outsourcing model.